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Privacy Policy

Last updated: [18/02/2026]

1. Introduction

Welcome to Pixless Camera (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website and place an order or a pre-order through our online store.

By using our website, you agree to this Privacy Policy.

2. Data Controller

Pixless Camera
Andreini Imaging di Carlo Andreini
Via Primo Settembre 6
50014 Fiesole (FI), Italy
Email: support@pixlesscamera.com

We operate in compliance with the EU General Data Protection Regulation (GDPR).

3. Information We Collect

a) Information You Provide Directly

When you place an order or pre-order, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed via secure third-party providers)

  • Order or pre-order details

  • Customer service communications

b) Information Collected Automatically

When you browse our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited

  • Referring URLs

  • Cookies and similar technologies

4. Orders and Pre-Orders

We offer both standard orders (in-stock products) and pre-orders (products not yet manufactured or not yet available).

For pre-orders:

  • Your payment may be collected at checkout.

  • Your personal data will be retained for the duration of the production and fulfillment process.

  • We may contact you with updates regarding production timelines, delays, or shipping estimates.

By placing a pre-order, you acknowledge that shipping timelines may vary and are subject to production schedules.

5. How We Use Your Information

We use your personal data to:

  • Process and fulfill orders and pre-orders

  • Manage payments and prevent fraud

  • Provide customer support

  • Send order confirmations and shipping updates

  • Provide production and delay updates for pre-orders

  • Improve our website and customer experience

  • Comply with legal and tax obligations

  • Send marketing communications (only with your consent)

We do not sell your personal data.

6. Payment Processing

Payments are processed by secure third-party providers (such as Stripe, PayPal, or similar services).
We do not store complete payment card details on our servers.

Payment providers process your data according to their own privacy policies.

7. Shipping and Logistics

To deliver your products, we share necessary information (name, address, phone number, email when required) with shipping carriers and logistics partners.

This data is used exclusively for delivery and tracking purposes.

8. Data Retention

We retain personal data only for as long as necessary:

  • Order and pre-order records: retained for accounting and legal obligations

  • Customer support records: retained for service continuity

  • Marketing data: retained until consent is withdrawn

Pre-order data may be retained for extended periods if production timelines require it.

9. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion (where legally applicable)

  • Restrict or object to processing

  • Withdraw marketing consent at any time

  • Request data portability

To exercise these rights, contact: support@pixlesscamera.com

10. Cookies

We use cookies to:

  • Enable website functionality

  • Analyze traffic

  • Improve user experience

You may manage cookie preferences through your browser settings.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

12. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be published on this page with an updated revision date.

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